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Taming the 'Wild West' of online comments

More and more websites are including online commenting as a feature for their visitors. But sometimes the comment boards become venues for rudeness and insults. These comments can influence how a reader perceives the story. Hari Sreenivasan speaks with web experts who help manage online communities and comments in different ways.
Aired: 4/20/2014 | 0:07:01
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